25 Real Successful Banking Interview Questions & Answers (2024)

Bank Job Description and the Core Skills / Responsibilities

Working within a bank requires a unique set of skills, qualities and attributes, all of which you will need to demonstrate if you are to successfully pass your banking interview. You will need to demonstrate great customer service abilities, an ability to work under pressure, respond to customer’s needs, work effectively as part of a team, keep and maintain accurate records, follow strict financial rules and procedures and also learn a large amount of job-specific information and training.

In no particular order of priority, the following responsibilities form part of all banking positions:

• Assessing and discussing the specific financial requirements and needs of the bank’s clients;
• Periodically reviewing client’s and customers financial circ*mstances;
• Managing and processing bank payments, deposits and withdrawals;
• Completing, processing and authorising applications for loans, overdrafts and credit card facilities upon request at the bank or online;
• Developing and maintaining a network of local business contacts with a view to increasing business for the bank;
• Collating, developing and maintaining statistical and banking financial records;
• Welcoming customers to the bank and also dealing with customer complaints as and when they arise;
• Upholding the banks values, principles and working toward sits mission statement and core objectives;
• Promoting the bank’s services based on a customer-needs basis.
• Carrying out all other relevant tasks and duties applicable to your own banking position.

Regardless of the banking role you are being interviewed for, follow these 5 important tips and your chances of success will increase significantly;

TIP #1 – All banks have a set core of customer values they expect their staff to abide by. Whilst preparing for your banking interview, make sure you read the values of the bank and also study and be able to recite the bank’s mission statement. This alone, will put you ahead of the competition.

TIP #2 – Customer service, transparency and trust are all key important elements of working for a bank. On that basis, it is important you prepare for specific behavioural-type interview questions that assess your ability to demonstrate these important competencies. During your preparation for the banking interview, have set examples of when you have delivered excellent customer service, demonstrated transparency and also shown trust within previous roles.

TIP #3 – We recommend you understand the types of issues facing the banking industry right now, and also the challenges they will face in the coming years as the industry changes. Banks need to be prepared for the ever-changing financial world we live in, and if you have an understanding of how these could impact on your banking role, you will be far better equipped to embrace them.

TIP #4 – As part of your banking interview, there is a strong possibility you will be asked a series of ‘scenario-based’ interview questions that are designed to assess your ability to meet the requirements of the role. Within the ‘25 Banking Interview Questions & Answers’ guide, which you can download on this page and be studying within 2-minutes flat, we have provided you with all of the questions we recommend you prepare for, including strong and detailed answers!

TIP #5 – Towards the end of your banking interview, the interview panel will give you the opportunity to ask questions. Here is a list of 3 sample questions you can ask once your banking interview is complete:

QUESTION – What could I specifically do within this banking role to help you beat the competition?

QUESTION – What are the plans for this bank over the next 5 to 10 years?

QUESTION – What type of training would I undergo, if I am successful?

I have an interview tomorrow 🙈

UPDATE: I got the job offer.
THANKS Richard 👍

Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.

I have an interview I'm so nervous 😭

Update: I GOT THE JOB

Thank you so much! I went today and got the job on the spot!

THANK YOU SO MUCH! VERY INSIGHTFUL ✨

Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head

Thank you so much..i have an interview later...it helped a lot to boost my confidence.

I have an interview today ill update you on how i do :).

UPDATE: I GOT THE JOB THANK YOU!

The complaint steps literally saved me for my interview earlier, thank you!!:)

This is excellent !!

This is so helpful. Thank you so much for the tips and advice!

I got the job! Thank you!!

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Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry.

He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector.

Richard guarantees the answers contained within this product are unique and will help you stand out from the competition.

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