Finding My Debts And Who I Owe Money To. StepChange (2024)

Are you sure you know about all your debts? You may have:

  • Changed address
  • Not heard from who you owe in a while

You can check your credit file to find out who you owe money to. It will show if you have any defaults, County Court judgments (CCJs) or decrees.

This is the first step in dealing with your debt problems.

Collect the details of your debts and get free online debt advice.

How can I find out how much debt I owe?

Use a 'credit reference agency' (CRA) to check your credit file.

Your credit file helps calculate your credit score.

It has information on your:

  • Debts
  • Bank accounts
  • Loans, credit cards and any other credit you have taken out
  • Bills, such as mobile phones, utilities and insurances

The main CRAs in the UK are:

  • Experian
  • Equifax
  • TransUnion (formerly Callcredit)

Find out more about debt and credit files.

Can I get a free copy of my credit file online?

Yes. You can do this through:

You can either:

  • Ask CRAs to post a copy to you
  • View online for free with adverts

Each CRA gets different information from lenders. This means your credit file may not look the same.

Why are some debts not on my credit file?

A debt might be missing because:

  • It is old
  • Your creditor needs to ask the CRA to add it

Older debts

Debts show on your credit file for six years from:

  • The date they are paid off, or
  • The date the account 'defaulted' when you missed a payment

Information about the debt is taken off your file after this time has passed. Even if you still owe it.

This means you cannot find out about older debts from your credit file.

Read more about howdefault notices for missed payments work.

Other debts not added to your credit file

Some lenders might not add any information to your credit file. Such as:

This is because they do not have to.

To find these debts, you can:

  • Check letters and emails
  • Get in touch with the people you owe

How do I find out if I have a CCJ or decree?

Your credit file has details of CCJs, decrees and insolvencies like bankruptcy.

County Court judgment (CCJ) and decrees

These appear on your credit file for six years from the date of the judgment.

You can also check the public register of judgments.

  • Operated by the Registry Trust
  • Apply for information at Trust Online
  • There is a £6 fee to access this information
  • Information is stored for six years

The register shows:

  • If you have a CCJ or decree
  • The date of the judgment
  • The amount owed
  • The name of the court that issued the judgment

The register does not say the name of the creditor. Contact the court for this.

Take steps to understand your options and deal with the CCJ or decree.

Find out more about:

  • Court action in England and Wales
  • Court action in Scotland
  • Court action in Northern Ireland

Finding My Debts And Who I Owe Money To. StepChange (1)

Worried about money?

We are here to help. Use our free online debt advice tool.

Get help now

Other ways to find out about your debts

Check letters and emails from the people you owe

Look for account numbers and balances.

If you have changed address and did not share the new one, you could:

  • Ask if there has been any mail for you at your old address. You could ask:
  • The people living at your old address
  • Your old landlord or agency
  • Give them a forwarding address

Get in touch with the people you owe

This can be the easiest way to find out what you owe.

Tell them you are sorting out your finances. They might agree to a temporary payment holiday.

Finding My Debts And Who I Owe Money To. StepChange (2)Read our guide to making a budget. Use this to show your creditors what you can afford to pay them.

Sometimes debts are passed to a debt collection agency. The original creditor should have a record of your debt.

Check your bank account statements

You can do this with either:

  • Online banking, or
  • Copies of old statements

You might need to ask your bank for other statements. They sometimes charge for this.

You can also look through old direct debits to find debts.

Debts to government bodies

Get in touch with the right department or agency.

Read about council tax arrears.

Should I wait to hear about debts I don't know about?

This might be your only option.

Creditors will find you from:

  • Your last known address
  • The address on your credit file
  • Specialist tracing agents

You must keep your address updated.

Try not to avoid repaying debts or contacting creditors. This puts you at risk of:

  • Further court action
  • The amount you owe going up

Waiting for creditors to contact you should be a last resort.

Related articles

  • Public information on debts
  • Disputing what you owe
  • The insolvency register
  • Writing off statute barred debts
Finding My Debts And Who I Owe Money To. StepChange (2024)

FAQs

How do you find out who you owe debt to? ›

Check Your Credit Reports

Your credit report will show a list of all your reported balances, alongside who owns the debt and the amount due. You can review your Experian credit report for free at any time.

How can I find out what debt I'm in? ›

Credit reports show what money you've borrowed and paid back. It's a good idea to get copies of your credit reports to check you've got the right details for all your debts. You can get free copies of your credit reports from the 3 credit agencies - Experian, Equifax and TransUnion (formerly Callcredit).

What is the 11 word phrase to stop debt collectors? ›

If you are struggling with debt and debt collectors, Farmer & Morris Law, PLLC can help. As soon as you use the 11-word phrase “please cease and desist all calls and contact with me immediately” to stop the harassment, call us for a free consultation about what you can do to resolve your debt problems for good.

How many StepChange payments can you miss? ›

If something happens which means you cannot afford your monthly payment on a one-off bases, you should still contact us and let our advisors know. They will make sure that the people you owe are told why you could not make a payment. BREAKOUT: Missing several monthly payments could lead to your plan being closed.

How to find out what debt collectors you owe for free? ›

So while your credit report is a good way to figure out which collection agency you owe, you may need to run reports from each of the three credit bureaus. Luckily, you can get a free credit report from each agency at least once a year. You can request this report for all three bureaus from AnnualCreditReport.com.

Is it true that after 7 years your credit is clear? ›

Highlights: Most negative information generally stays on credit reports for 7 years. Bankruptcy stays on your Equifax credit report for 7 to 10 years, depending on the bankruptcy type. Closed accounts paid as agreed stay on your Equifax credit report for up to 10 years.

What happens after 7 years of not paying debt? ›

The debt will likely fall off of your credit report after seven years. In some states, the statute of limitations could last longer, so make a note of the start date as soon as you can.

How to find old loan details? ›

You can visit the nearest branch of the bank from whom you availed the personal loan to get your personal loan statement. Make sure you carry all the relevant documents with you to the bank. A representative from the bank will help you with the process and will provide you with your personal loan statement.

What should you not say to debt collectors? ›

Don't provide personal or sensitive financial information

Never give out or confirm personal or sensitive financial information – such as your bank account, credit card, or full Social Security number – unless you know the company or person you are talking with is a real debt collector.

What if I can't pay StepChange? ›

If you stop paying your contract, your account will go into arrears and you'll lose access to the service. If you don't take steps to deal with the arrears your account will default and the debt will be dealt with following the normal collections process for unsecured debts.

Who pays for StepChange? ›

We receive money from StepChange Voluntary Arrangements which arranges and supervises individual voluntary arrangements. The firm earns fees that are agreed with the creditors at the outset of the arrangement and which are deducted from the subsequent distributions made to those creditors.

What happens if you don't pay StepChange? ›

Your lender will contact you to demand the missing payments are made. Then if you don't make the payments they ask for, the account will default. And if you still don't pay, further action may be taken, such as employing debt collection agents to recover the money you owe them.

Does credit karma show all your debt? ›

If you have debts in collections with TransUnion and/or Equifax, they should be listed on Credit Karma. However, remember that because Credit Karma is not the most original, direct source of credit information, there can be mistakes.

What happens if you never pay collections? ›

If you don't pay, the collection agency can sue you to try to collect the debt. If successful, the court may grant them the authority to garnish your wages or bank account or place a lien on your property. You can defend yourself in a debt collection lawsuit or file bankruptcy to stop collection actions.

Can you look up someone's debt? ›

The short answer is yes. With the proper authority, anyone can obtain a copy of another person's credit report. The key here, though, is having what the Fair Credit Reporting Act refers to as “permissible purpose” to access the report.

Top Articles
Latest Posts
Article information

Author: The Hon. Margery Christiansen

Last Updated:

Views: 5310

Rating: 5 / 5 (50 voted)

Reviews: 81% of readers found this page helpful

Author information

Name: The Hon. Margery Christiansen

Birthday: 2000-07-07

Address: 5050 Breitenberg Knoll, New Robert, MI 45409

Phone: +2556892639372

Job: Investor Mining Engineer

Hobby: Sketching, Cosplaying, Glassblowing, Genealogy, Crocheting, Archery, Skateboarding

Introduction: My name is The Hon. Margery Christiansen, I am a bright, adorable, precious, inexpensive, gorgeous, comfortable, happy person who loves writing and wants to share my knowledge and understanding with you.